Hivenet

Protect working copies and check whether a Store file is missing, fails to download, or will not open.

Get help with missing or unreadable Store files

Check a failed upload or one stalled file, retry where supported and verify a usable stored copy.

Fix a failed or stuck Store upload

Check the account, upload progress and a retrieved copy when a file is missing across devices.

Find a file missing on another device

Check progress, connection, device space and file sizes when a Store or Send transfer is slow.

Check a slow upload or download

Check a connecting or reconnecting message on Mac and record the result without signing out or replacing the app.

Hivenet stays on Connecting on Mac

Show the Finder sidebar, try the Hivenet folder control, and record any connection or folder error.

Hivenet is missing from Finder on Mac

Check whether Hivenet has quit or only its window has closed, and collect useful details for Support.

Hivenet closes when I open it on Mac

Find a hidden Hivenet icon near the clock, or check the installed app if no icon appears.

Show the Hivenet icon in the Windows system tray

Export desktop logs or prepare a mobile report, check the attachment and share it privately with Support.

Collect diagnostic logs for Hivenet Support

Protect your files, quit Hivenet and remove the Mac app from Applications.

Uninstall Hivenet on macOS

Protect your files, quit Hivenet and remove the Windows app through system settings.

Uninstall Hivenet on Windows

Choose a current Send route, recognize the older sharing service, and replace an old link that no longer works.

Current Send and older desktop sharing links

Check connection status, internet data use and Linux or container symptoms while preserving an existing installation.

Troubleshoot an existing contribution Agent and its network use

Get help with an existing Agent's compatibility, hardware or storage drive before changing the setup.

Check or change an existing contribution installation

Check the contribution pause and gather NAS details without rerunning an older setup script.

Get help with an existing Synology contribution installation

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Troubleshooting

Create a custom design with text, images, and links

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Find answers and get help from Intercom Support and Community Experts

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Volume, creators and topics for your company.

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AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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