The hiveNet agent uses various methods to establish a connection, including UPnP and static port forwarding. If the agent detects stricter NAT configurations, it will attempt different methods for establishing a connection.
The hiveNet Agent uses the following ports:
Port | Protocol | Used for |
4443 | TCP | Control Plane |
4001 | TCP | Data Plane |
Steps to troubleshoot
Check Local Network Connection
Verify that the machine hosting the hiveNet agent has an active and stable internet connection.
Verify Agent Status
Ensure the hiveNet agent service is running without errors.
Check the UPnP Status on the Router
If UPnP is disabled or unavailable, the hiveNet agent may fail to establish connectivity.
Static Port Forwarding
Forward ports 4001 and 4443 from your router to the machine hosting the hiveNet agent.
Log in to your router's admin panel.
Locate the "Port Forwarding" section.
Add a new entry: Forward TCP ports 4001 and 4443 to your machine's local IP.
Save changes and restart the router if needed.
Check Firewall Rules
Ensure your firewall allows incoming and outgoing connections on TCP ports 4001 and 4443.
Test Connection
Use networking tools like Netstat or Telnet to verify that the ports are accessible outside your network.
Check Logs
Inspect hiveNet agent logs for any error messages or warnings related to networking.
Please consult the hiveNet documentation or contact technical support for advanced configurations or persistent issues.