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Why aren't my files syncing between the Hivenet desktop and mobile apps?
Why aren't my files syncing between the Hivenet desktop and mobile apps?

If you're experiencing issues with file syncing between your Hivenet desktop and mobile apps, try these steps to get things back on track.

Thanasis Karavasilis avatar
Written by Thanasis Karavasilis
Updated over a month ago

If you're having trouble syncing files between your Hivenet desktop and mobile apps, don't worry! We understand how important it is to have your files accessible and up-to-date across all your devices.

Here are a few steps you can take to get your files syncing smoothly again:

Restart the Hivenet desktop app

  • Close the Hivenet desktop app completely

  • Reopen the app and wait for it to reconnect

  • Once the app is back up, right-click on your My Disk folder and click Refresh Folder

This simple restart process often resolves syncing issues and ensures that your files are properly synchronized between your desktop and mobile devices.

Update your Hivenet mobile app

Check your internet connection

  • Make sure your desktop computer and mobile device are connected to a stable internet connection

  • If you're using Wi-Fi, try moving closer to the router or connecting to a different network

A strong and stable internet connection is essential for seamless file syncing between your devices.

Verify your operating system

  • Hivenet supports file syncing on both Windows and macOS

  • If you're trying to use an unsupported operating system, file syncing may not function properly

If you've tried these steps and are still having trouble with file syncing, please don't hesitate to contact our friendly support team at [email protected]. We're here to help you get the most out of Hivenet and ensure your files are always at your fingertips.

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