You can use Send for documents, images, audio, video and other files. Examples include PDF, Word and Excel files, JPEG images, MP4 videos, WAV audio, design files, and ZIP or RAR archives.
File safety
Send does not make a malicious file harmless. Encryption protects file data during the transfer; recipients should still check who sent the file, keep device security protections enabled and use an appropriate app. Read the Send access guide for these limits.
Before you send a file
Check that you can open the original file.
Confirm that the recipient has an app that can open its type.
Check the files' combined size and count against the limits shown in Send. See Send plan limits.
Send a folder or several files as an archive
To keep related files and their folder structure together, create a ZIP archive before adding it to Send.
Create the archive using your device's compression tool.
Open it and check that all expected files and folders are included.
Add the archive to Send as a file and check its size.
Tell the recipient to extract the archive after downloading it.
The recipient should check the extracted files and open the ones they need. An archive can carry project files, but it does not give the recipient the software or other resources needed to use that project.
If the recipient cannot open a file
Check that the download finished and that the correct app is available. Changing a filename extension does not convert a file or make it readable. Ask the sender for a format you can open if necessary.
If Send rejects the file or the transfer fails
Read the message and check the size and file-count limits. Follow Send troubleshooting. If the problem continues, contact Support with the file type, size, browser and exact message, without including private file contents.