If the upload fails
Check for these issues:
The file is too large
The maximum total size per transfer is 4 GB, even if you’re uploading multiple files.
If you exceed this limit, you’ll see an error before the upload starts.
Unstable or weak connection
A poor network (especially on mobile) can interrupt uploads.
If your browser crashes, your laptop sleeps, or your phone locks mid-upload, the transfer may stop completely.
Background browser tab
On mobile devices, switching apps or locking your screen can pause or cancel uploads.
For large files, keep your browser open and active until the upload finishes.
Browser privacy settings
JavaScript and cookies need to be enabled.
Some browser extensions (like ad blockers or privacy plugins) can block uploads.
If the download fails
Check for these common causes:
The link expired
All transfers expire after 7 days.
Once expired, the link won’t work. Ask the sender to upload the file again.
Password required
If the file was protected with a password, you’ll need it to download.
Hivenet does not store or recover passwords—ask the sender directly.
Network or antivirus filter
Some corporate firewalls or antivirus software may block the download.
Try a different network, browser, or temporarily adjust your security settings.
Still need help?
Try a different browser.
Restart the upload or download.
Contact Hivenet Support and include a screenshot or any error message.