Before reaching out, you can:
Check this Help Center for answers to common questions
Refresh your browser or restart your device if something isn’t working
Try a different browser or device to rule out local issues
Contacting Hivenet Support
If you still need help, here’s how to reach us:
Send us an email at [email protected]
Click on the chatbox icon on the bottom right corner to speak to a member of our support team
Join our Discord server to speak directly to our team and other users.
Include a short description of your issue, the steps you took, and any screenshots or error messages you have.
How long will it take to get a reply?
We aim to respond to all support requests within one business day, often much faster.