Standard Send links are available for seven days on free and paid plans. Check the expiration information shown on the transfer and download the files before that deadline.
Before the link expires
Check the file list and expiration information when you open the transfer.
Download the files to your device while the link is available.
Open the saved files. If you receive an archive, extract it and check the contents.
Keep a copy somewhere you can find it later.
If you are the sender, keep the originals or another usable copy until the recipient confirms that their download opens.
If the link has expired
Ask the sender to create a new transfer from their original files or a backup. If you are the sender and no longer have a copy, check your other devices or ask a recipient who already downloaded the files.
Forwarding or reopening the same expired link does not create a new transfer or extend its deadline.
Expiry affects access through the Send link. It does not remove a copy that a recipient has already saved on their device.
If the link fails before its deadline
Check that you have the complete link and any transfer password. If the transfer should still be available, contact Hivenet Support with the error message and when the transfer was created.
Keep any existing copies while Support checks the problem. A support request does not guarantee recovery of an unavailable transfer.
If you deleted a file from Store
A Send transfer and a file in Store have different recovery routes. If you deleted a file from Store, ask Hivenet Support about the Store recovery options for your app and account. Keep any copies you still have. An expired Send link cannot restore a deleted Store file.