If your Hivenet account is still on the previous version, it is important to understand where you can and cannot access your files.
Some newer Hivenet apps and services only work with Protocol V2 accounts. That means the way you access files before conversion is not the same as the way you access files after conversion.
Before conversion
If your account is still on the previous version, your access is limited to the apps and services that still support that version.
This matters most in three places:
Store in the web app requires a Protocol V2 account
new desktop apps require a Protocol V2 account
the option to convert your account is available in the web app
That means you cannot use a previous-version account to open Store in the web app, and you cannot sign in to the new desktop apps with that account.
How to download files before conversion
If you want to keep files from the previous version, download them before conversion using the mobile app. For users on the previous version, the only supported way to download files before conversion is through the mobile app.
Some users may still be able to access files through the deprecated Windows app, but that app is no longer supported and should not be relied on as the standard path.
Do not wait until after conversion. Data from the previous version does not move into Protocol V2 and cannot be accessed afterward, including by Hivenet.
What changes after conversion
Once your account is converted to Protocol V2, it begins using supported Protocol V2 apps and services instead.
After conversion:
Store in the web app can work with that account
new desktop apps can work with that account
you may need to sign in again on your devices and apps
data from the previous version does not appear in Protocol V2
Conversion does not bring your old data into the new protocol. It changes the account you continue using.
Your previous data does not carry over
This is the most important part.
After conversion, data from the previous version:
does not move into Protocol V2
does not carry over to your converted account
cannot be accessed afterward, including by Hivenet
If there are files you want to keep, download them before you convert.
Web app access
The web app is where you may be asked to choose what to do next.
If you try to use Store in the browser with an account on the previous version, Hivenet may show you options to either:
convert your current account to Protocol V2
create a separate Protocol V2 account with a different email address
If you convert your current account, access changes for that account going forward.
If you create a separate Protocol V2 account, your current account stays unchanged, but the new account must use a different email address.
Desktop app access
The new desktop apps use Protocol V2 accounts.
If your account is still on the previous version, you cannot use Store in the web app with that account, and you cannot sign in to the new desktop apps with that account.
After conversion, your account can use supported Protocol V2 desktop apps.
What to do before you convert
Before converting your account:
Download any files you want to keep using the mobile app.
Sign out of Hivenet on your other devices and apps.
Make sure you understand that Store in the browser and the new desktop apps require Protocol V2.
Make sure you understand that your previous data will not appear after conversion.
Need help?
Contact Hivenet Support before you convert if:
you are not sure whether your account is on the previous version or Protocol V2
you are not sure how to download your files before conversion
you are not sure whether to convert your current account or create a separate Protocol V2 account
you expected previous data to appear after conversion