Protocol V2 is the account version used by Store in the web app and the current macOS and Windows apps. Your next step depends on your account and the instructions shown to you.
If your account already uses Protocol V2
Continue using the account that contains your files. You do not need to convert it again. If files are missing or an app does not work, contact Hivenet Support before changing accounts or starting another conversion.
If your account uses the previous version
A previous-version account cannot use Store in the web app or the current desktop apps. The web app may offer self-service conversion, or Hivenet may be moving your account through a managed migration. Follow the instructions for your account; the same route is not available to everyone.
If the web app offers self-service conversion
Converting your current account keeps the same account, email address, password, and plan. It changes the account to Protocol V2.
Treat self-service conversion as permanent. Files from the previous version do not carry over, and the converted account loses access to them. Do not rely on Support being able to restore that access.
Before converting, use a device where your files still open to save copies outside Hivenet, then check that those copies open. The mobile app is an option only if it still gives your account access to those files.
Keep working access while you save and check the copies. If you cannot save usable copies, or signing out would remove your only working file access, stop and contact Hivenet Support before changing the account. Read Before you convert to Protocol V2 before continuing.
If you are offered a separate Protocol V2 account
Creating a separate account uses a different email address. It leaves the original account and plan separate; it does not convert that account or move its files into the new one.
Check which account you want to keep using before choosing. See Convert your current account or create a separate account for the differences.
If Hivenet is migrating your account
A migration managed by Hivenet is a separate process from self-service conversion. Follow the instructions provided for your account. Do not start self-service conversion to fix a migration already in progress.
Check your next step
Check the email address of the account you are using.
Read the message in Store and any migration instructions sent for that account.
Check whether your files still open and where you have saved usable copies outside Hivenet.
If the route is unclear or an attempt seems incomplete, keep any working file access and contact Hivenet Support before making more changes. Include the message you see, your device, and whether your files still open. Do not send your password, encryption passphrase, or sign-in code.