Use these steps only if Store in the web app offers Convert to Protocol V2 for your current account. If Hivenet is managing your migration, follow the instructions for your account or contact Hivenet Support.
Conversion is permanent. Files from the previous version do not carry over and cannot be accessed afterward, including by Hivenet. Your account, email address, password and plan stay the same.
Before you start
Download the files you want to keep through the mobile app where they are still accessible.
Save copies outside Hivenet and open them to check their contents.
After you have checked your copies, sign out of Hivenet on your other devices and apps.
If you cannot save a file you need, stop and contact Hivenet Support. Read the conversion checklist for more detail.
Convert your current account
Sign in to the Hivenet web app with the account you want to convert. Check the email address.
Open Store. If it already opens your files, you do not need these self-service conversion steps.
Under Convert this account now, select Convert to Protocol V2.
Read the Convert this account to Protocol V2 warning.
Select the two checkboxes only if you understand that previous-version files will not be available afterward and you have downloaded the files you want to keep.
Select Convert to Protocol V2 to confirm the permanent change.
If either acknowledgment is untrue or the account is wrong, select Cancel. If the conversion option is missing or an encryption-passphrase prompt prevents you from continuing, stop and contact Support. Do not create another account or change your passphrase to work around an unclear account state.
After conversion
Wait for confirmation that conversion has finished. Follow any sign-in prompt using the same account details.
Check that the expected account is signed in and that Store opens.
Sign in again on your other devices when you are ready to use them.
To use your old files in Store, upload the copies you saved before conversion. Keep the separate copies until you have checked the uploaded files.
Files from the previous version will not appear automatically. If Store does not open after confirmation, keep any working session and contact Support.
If something goes wrong
If conversion fails, stops partway through or leaves you unsure whether it finished, do not keep retrying or sign out of your remaining working session. Contact Hivenet Support with the error and where the process stopped. See conversion and sign-in troubleshooting.