If Store in the web app offers these choices, converting changes the account you are signed in to. Creating a separate Protocol V2 account leaves the original account separate. Check which account and option you are using before you continue.
Treat self-service conversion as permanent. Files from the previous version do not carry over, and the converted account loses access to them. Save copies outside Hivenet and open them to check their contents before converting. Do not rely on Support being able to restore the files afterward.
Compare the two choices
Account
Convert your current account: The account you are signed in to moves to Protocol V2.
Create a separate account: You create another account. Creating it does not convert the original account.Email and password
Convert your current account: You keep the same email and password.
Create a separate account: You use a different email and set up the new account.Plan
Convert your current account: Your existing plan stays with the converted account.
Create a separate account: Your existing plan stays with the original account. It does not move to the new one.Previous-version files
Convert your current account: Save usable copies before conversion. The converted account loses access to the old files.
Create a separate account: Files do not transfer to the new account. Keep any working access to the original account and save copies you need.
Creating a separate account does not change the email on your existing account. It also does not guarantee continued access through older apps or change any migration instructions sent for the original account.
Before choosing
Check the email address of the account signed in to the web app.
Save copies of the files you need outside Hivenet, open them, and check their contents. Note where you saved them.
Decide whether you want to keep using the same account and plan or create a separate account.
If plan handling or the available options are unclear, contact Hivenet Support before continuing.
Keep any device where your files still open signed in while you check your copies and account instructions. If you cannot save usable copies of files you need, stop before converting and contact Support.
For self-service conversion, complete the conversion checklist, including the account and warning checks, then follow the conversion steps.
If your account already uses Protocol V2
Continue using the account that contains your files. Do not start another conversion. If the web app shows choices you do not expect, ask Support to check the account before making changes.
If Hivenet is migrating your account
Follow the instructions sent for your account. Do not start a separate self-service conversion while a managed migration is in progress.
If the correct choice is unclear or you selected the wrong one, contact Support before deleting or changing either account. Do not cancel a plan or convert again to try to correct the result.