Converting your Hivenet account to Protocol V2 is a permanent change to how that account works.
You keep the same account, email address, password, and plan. What changes is how that account works with Hivenet going forward. After conversion, data from the previous version does not move into Protocol V2 and cannot be accessed afterward, including by Hivenet.
That is why preparation matters.
Read this first
Before you convert, there are three things you need to understand.
First, if there are files you want to keep from your account on the previous version, you need to download them before you continue.
Second, you should sign out of Hivenet on your other devices and apps before converting.
Third, the conversion option is only available in the web app.
What stays the same after conversion
When you convert your current account to Protocol V2, you keep:
the same account
the same email address
the same password
the same plan
You do not need to cancel your account and create it again just to keep those account details.
What changes after conversion
After conversion, your account moves to Protocol V2.
That means:
Store in the web app can work with that account
the new desktop apps can work with that account
data from the previous version does not carry over
data from the previous version cannot be accessed afterward, including by Hivenet
Treat this as a one-way change for your account.
Download your files before you convert
If there are files in your current account that you want to keep, download them before you convert.
Do not assume those files will be available after conversion. They will not move into Protocol V2 automatically, and they cannot be accessed afterward.
Use the supported access path available to your current account to download what you need before continuing.
Sign out on your other devices and apps
Before you convert, sign out of Hivenet on your other devices and apps.
This matters because the same account should not stay active across devices in different protocol states during conversion. Signing out first helps prevent access issues and confusion after the change.
If you are signed in on another phone, tablet, or computer, sign out there before you continue in the web app.
Know where conversion happens
The option to convert your account is available in the web app.
If your account is still on the previous version:
you cannot use Store in the web app with that account until you convert
you cannot sign in to the new desktop apps with that account
you may see the conversion prompt in the web app when you try to use Store there
This is expected.
You may see two options
In the web app, you may be asked to choose between:
Convert this account to Protocol V2
Create a separate Protocol V2 account
These are different paths.
If you convert your current account, you keep the same account, email address, password, and plan, but your previous-version data does not carry over and cannot be accessed afterward.
If you create a separate Protocol V2 account, your current account stays unchanged, but you need to use a different email address for the new account.
Choose carefully before you continue.
Before you proceed
Use this checklist before converting:
Download any files you want to keep using the mobile app.
Sign out of Hivenet on your other devices and apps.
Make sure you understand that Store in the web app and the new desktop apps require Protocol V2.
Make sure you understand that data from the previous version will not carry over after conversion.
When to stop and ask Support
Do not continue yet if:
you are not sure which account you are signed in to
you are not sure whether you should convert or create a separate Protocol V2 account
you have not downloaded files you want to keep
you are still signed in on other devices
you are unsure how conversion will affect the way you use Hivenet
In those cases, contact Hivenet Support before you proceed.