If the web app offers self-service conversion for your account, save usable copies of the files you want to keep before continuing. Check the account and the warning before confirming the change.
Treat self-service conversion as permanent. Files from the previous version do not carry over, and the converted account loses access to them. Do not rely on Support being able to restore that access.
These checks apply to conversion you start yourself. If Hivenet is already migrating your account, follow its account-specific instructions. Do not start self-service conversion to fix a migration in progress. If your account already uses Protocol V2, you do not need to convert it again.
1. Save and check separate copies
Use a device where your files still open. The mobile app is an option only if it still gives your account access to those files. A previous-version account cannot use Store in the web app or the current desktop apps to download its old files.
Download the files you want to keep and save them outside Hivenet.
Wait for the downloads to finish.
Open the saved copies and check that they contain what you expect.
Note where you saved them so you can find them later.
A filename, preview, or copy available only inside Hivenet does not confirm that you have a usable separate copy. If you cannot access or save a file you need, stop and contact Hivenet Support before converting.
2. Check the account and the choice
Check the email address of the account signed in to the web app. Converting that account keeps the same account, email address, password, and plan.
If you are also offered a separate Protocol V2 account, that is a different choice. It uses another email address and leaves the original account and plan separate. It does not convert the original account or move its files into the new one.
If you are unsure which account or route to use, contact Hivenet Support before making the change.
3. Keep working file access
Keep any device or app where your files still open while you save and check separate copies. Complete the copy checks before signing out or uninstalling an app.
Follow the instructions shown for your account. If they ask you to sign out and that would remove your only working file access, stop and contact Hivenet Support before doing so.
4. Read the conversion warning
When the web app shows the warning, check that you are changing the intended account. Read the consequences and any sign-in instructions before confirming.
The warning asks you to acknowledge that files from the previous version will not be available after conversion and that you have downloaded the files you want to keep. Select the checkboxes only if both statements are true and you have checked the copies outside Hivenet. Otherwise, cancel the conversion and finish saving copies or contact Support.
Before continuing, you should know which account you are changing, where your checked copies are saved, and which instructions apply to your account. Then follow How to convert your account to Protocol V2 in the web app.
If the warning differs from what you expected, or a previous attempt failed or seems incomplete, stop and contact Hivenet Support. Include the message you see, where the process stopped, and whether your files still open. Do not send your password, encryption passphrase, or sign-in code.