An account password signs you in to Hivenet. A Store encryption passphrase protects access to files separately. If you enabled a Store passphrase, keep it safe: Hivenet cannot recover it for you.
Which credential do you need?
Account password
Where you use it: Signing in to your Hivenet account.
If you forget it: Use the account password-reset option on the sign-in screen.Store encryption passphrase
Where you use it: Opening content protected by the passphrase you enabled.
If you forget it: Look for a saved copy and protect any device where your files still open. Hivenet cannot recover the passphrase.Send transfer password
Where you use it: Opening a Send link when its sender added a password.
If you forget it: Ask the sender for that transfer's password.
Check whether your account has a passphrase
In the Hivenet web app, open Settings and look for Encryption passphrase. Check the setting shown for your account without changing it. If the setting is missing or unclear, contact Support.
Do not turn off or change a passphrase just to test it. Turning it off asks for your current passphrase; that prompt is not a way to recover one you have forgotten.
Password reset and file access
Resetting your account password does not recover a forgotten encryption passphrase. If you can sign in but cannot open files protected by a passphrase, follow the lost-passphrase steps.
An app that is already signed in may still give you access to files. Save usable copies outside Hivenet before signing out or changing account settings.
Choose and keep a strong Store passphrase
If you need to create a Store passphrase, use a long, unique value. A password manager can generate one, or you can choose several unrelated words at random. Follow the requirements shown by Store. Avoid personal information, familiar quotations, reused values and examples from articles. Substituting a few symbols does not make a predictable phrase hard to guess.
Save the passphrase privately with a label for the correct account. Protect access to your password manager and follow its own backup and recovery guidance; features differ between providers. Consider who else can open saved credentials on a shared device.
If you use a written record, keep it in a secure physical place with restricted access. Avoid an unprotected note, email or screenshot. Do not keep the only copy inside Store files that require the same passphrase to open.
Review the record without changing access
Check the existing Store passphrase setting as described above. Do not enable, change or turn it off for this review.
Privately review whether the saved value is reused or predictable. Confirm which account and credential the record is for.
Identify how you would reach the record if Store were unavailable or needed unlocking.
Record any problem with the value or access to its record, then choose the next action. Do not put the secret in course notes or send it to Support.
A saved value or strength indicator does not prove that the passphrase is current or unlocks your files. Preserve any working session and usable copies. If the passphrase is missing, use the lost-passphrase guide. An account password reset does not recover it.
Keep the credentials separate
Keep your account password and any Store encryption passphrase in separate, clearly labeled records.
Do not give a recipient your account password or Store encryption passphrase.
If a Send link asks for a password, use the password supplied by its sender.
See the Send access guide for handling links and transfer passwords. If you are unsure which credential a screen is requesting, contact Hivenet Support with the screen's wording. Do not include the credential itself.