Prerequisites:
Please make sure you have a Hive user account. If you do not have one, you can sign up at hivenet.com.
📘Steps to troubleshoot
Step 1: Logout and exit app
Right-click on the hiveDisk icon in the taskbar.
Select 'Logout'.
Then choose ‘Exit’ to quit the hiveDisk application completely.
Step 2: Update to the latest version
Make sure you are using the latest version of hiveDisk. Download the most recent update from hivenet.com/downloads.
Step 3: Relaunch the app
You can just open the hiveDisk application again and log in.
Following these steps should typically resolve the connection issue. If the problem persists, further investigation may be required.
Are you still experiencing issues?
If the issue continues after following the above steps, please contact Hive Support for additional assistance. Our team is ready to help you with more in-depth troubleshooting to ensure you can access your files and use hiveDisk without interruptions.