Quit Hivenet, then remove the current app from Applications. Save usable copies of the files you need before you start.
Protect your files and access
Keep Hivenet open while any uploads finish.
Copy the files you need to a separate folder or drive outside Hivenet. Open the saved copies and check that they contain the expected content.
If a file is available only in Store, download and open a separate copy before removing the app. A filename in Finder or a preview alone does not confirm that you have the whole file.
If a file is missing or you cannot save or open it, stop and get help with file access. Do not uninstall Hivenet, sign out or delete files from Store to try to fix the problem. Keep any device where the files still open signed in.
If your account uses an encryption passphrase, make sure you can access its saved record outside Store. An account password reset will not recover a forgotten passphrase. If it is missing, follow the lost-passphrase guide before removing the app.
If a legacy app is your only way to access files, contact Hivenet Support before removing or replacing it. Legacy apps are no longer supported.
Quit and remove Hivenet
Open Hivenet's Preferences menu from its menu bar icon and select Quit Hivenet.
In the confirmation dialog, select Quit. To keep the app running, select Cancel. Wait for the Hivenet icon to disappear before continuing.
Open Finder, then Applications.
Select Hivenet, then choose File > Move to Trash. Enter an administrator name and password if macOS asks for them.
If macOS says the app is open, quit Hivenet before trying again. If you still cannot remove it, contact Support.
To permanently remove the app from the Trash, review all items in the Trash before emptying it. Empty Trash permanently deletes everything in the Trash. Check that it contains no files you need and that your separate saved copies open correctly.
Check the result
Confirm that Hivenet is no longer in Applications. Keep the separate file copies you saved before removing it.
If a Hivenet location remains in Finder, a background component remains or removal fails, contact Hivenet Support. Include your macOS version, Hivenet app version if available, and the exact message.
Do not manually delete a Hivenet file location, Library folders or app data, or run an old cleanup script. These steps can remove files that have not finished uploading. Support can check the steps that apply to your installation. Do not send passwords, encryption passphrases, verification codes or private file contents.
Your account, subscription and next installation
Removing the app is separate from deleting your Hivenet account. It does not cancel a paid subscription. To stop recurring charges, contact Hivenet Support for the cancellation route that applies to your plan.
If you want to install Hivenet again, check the official downloads page. If the Mac download is unavailable or its link does not work, contact Support before using an older installer.