You can use Store on iPhone, iPad, Android, macOS and Windows, or in the Hivenet web app. Get the current app from the downloads page.
Check mobile availability
Open the app listing on the iPhone, iPad or Android device you want to use. Check the operating system requirement and whether the store offers the app for that device before installing.
Check the App Store listing for the current iPhone and iPad app. On Android, check Google Play on the device you want to use. Some Android processor types are not supported.
If the app is unavailable or shown as incompatible, contact Hivenet Support with the device model, operating system version and exact message.
macOS and Windows
Choose Download under macOS for a Mac or Windows for a PC on the downloads page. If you are unsure whether your computer is supported, check its details before installing.
Check your Mac details
Open the Apple menu and select About This Mac.
Note the macOS version. Chip identifies Apple silicon; Processor identifies an Intel-based Mac.
Check your Windows details
Open Settings > System > About. Note the edition, version and OS build under Windows specifications, and the processor and system type under Device specifications.
Send the computer details to Hivenet Support, along with the Hivenet app version if it is installed, any exact installation error and where you obtained the installer. These details help identify the right guidance; they do not by themselves confirm compatibility.
Linux
There is no current Store desktop app for Linux. Use the web app in a browser. If you have an existing contribution Agent, use the Agent compatibility guide; it has a different purpose from the Store apps.
If you have an older desktop app
Legacy desktop apps no longer receive updates or support. If an older app is your only way to access files, contact Support before uninstalling it or changing your account.
If the app shows a Protocol V2 message, read the conversion preflight before continuing.
Check your setup
Check your available Store storage and free space on your device before uploading. Your Store allowance and free space on the device are separate limits. Follow any file-size message shown in the app.
Keep the original and upload one file to Store.
Wait for completion, then download a copy to a separate location.
Open the downloaded copy to check its contents.
If a step fails, keep the original. Contact Hivenet Support with the device and app details, the step that failed and the exact message.
For transfer links, use Send requirements. For Compute, follow the Compute quickstart.