Store on the web supports uploading and downloading zero-byte files and empty folders. These items contain no file data, but they may matter to a project's folder structure.
Upload an empty file or folder
Open the Hivenet web app and go to Store → All files.
For a zero-byte file, use Upload files or + → Upload file. You can also drag the file into Store.
For an empty folder, use the folder-upload option or drag the folder from your computer's file manager into Store.
Wait for the upload to finish, then check that the file or folder appears in its intended location.
If an empty folder is skipped
In Safari and Firefox, the Upload folder picker may not add empty folders. Try dragging the folder into Store instead. Browser pickers handle empty and hidden items differently.
Download an empty file or folder
Find the item in Store → All files.
Open its three-dot menu and select Download. You can also download it together with other selected items.
Find the downloaded file or archive. If it is a ZIP file, extract it.
Confirm that the item is present. A zero-byte file correctly shows a size of 0 bytes.
Check whether a folder contains hidden files
A folder that appears empty may contain files whose names start with a dot (.). Show hidden files and folders to check before downloading or moving it. Safari may also skip hidden files during upload, so check the resulting contents.
If the item is still missing
Keep the original on your device. Try the other upload method, check the result, and contact Hivenet Support with your browser version, item type, and exact error if it still fails. Don't delete the original while investigating.