Hivenet is retiring Protocol V1 on December 31, 2026 and moving accounts and their files to Protocol V2. If your V1 account has a Store encryption passphrase, you need to turn it off temporarily so we can migrate your files.
Turn off your passphrase, leave it off while Hivenet handles the migration, and wait for our confirmation email before turning it back on. Please take this step before December 31, 2026.
Who needs to follow these steps?
Follow this guide if Hivenet has asked you to turn off your passphrase for the move from Protocol V1 to Protocol V2. Check that you are signed in to the account named in the migration message.
If your V1 account has no passphrase enabled, you do not need to change this setting. Hivenet will migrate your account and files and email you when the move is complete. If your account already uses Protocol V2, you do not need to migrate it again.
Why the passphrase needs to be off
Hivenet cannot migrate files protected by your Store encryption passphrase while it is enabled. Turning it off temporarily removes that additional layer of protection so we can move your files. You can restore it after we confirm that the migration is complete.
Your Store encryption passphrase is separate from your account sign-in password. Keep your current passphrase available for the steps below. Do not send it to Hivenet Support.
Turn off your passphrase in the web app
Open the Hivenet web app and sign in to the account being migrated.
Open Settings and find Encryption passphrase.
Select the option to turn off or disable the passphrase.
Enter your current encryption passphrase when asked, review the confirmation, and complete the change.
Check that the setting shows the passphrase is off. Leave it off until you receive our migration confirmation email.
Turn off your passphrase on iPhone, iPad, or Android
You can also make this change in Hivenet for iOS 1.49.0 or later or Android 1.54.0 or later.
Open the Hivenet app and check that you are signed in to the account being migrated.
Open Settings and find Encryption passphrase.
Select the option to turn off or disable the passphrase.
Enter your current passphrase if requested, review the confirmation, and complete the change.
Check that the setting shows the passphrase is off. Leave it off until you receive our migration confirmation email.
If the option is missing, check your app version or use the web app. If you still cannot turn it off, contact Hivenet Support.
What happens next?
Hivenet migrates your account and files to Protocol V2. The apps show a migration screen while the move is in progress. Follow the instructions shown for your account and wait for our confirmation email.
You do not need to download and re-upload your files as part of this managed migration. Do not start a separate self-service conversion or create another account to complete the move. These instructions replace the earlier manual-conversion checklist for this migration.
Turning off the passphrase does not mean the migration has finished. Wait until we email you to confirm completion before re-enabling it.
Turn your passphrase back on after confirmation
Once you receive our email confirming that your account has moved to Protocol V2, you can return to Settings > Encryption passphrase in the web app or a supported mobile app and enable it again. Follow the prompts and save your passphrase securely somewhere you can access without opening Store. Check that your files open afterward.
Protocol V1 retirement
Support for Protocol V1 ends on December 31, 2026. Please turn off your passphrase before that date so Hivenet can migrate your files. If you cannot complete the steps or have not received confirmation and need help checking your migration, contact Hivenet Support.
If you need help
If you have forgotten your passphrase, keep any device where your files still open signed in and follow the lost-passphrase guide. Hivenet cannot recover a forgotten encryption passphrase, and resetting your account password will not recover it. Contact Support to discuss the options for your account.
If disabling the passphrase fails, migration reports an error, or files are missing after confirmation, contact Hivenet Support. Include your device, app or browser version, the exact message, and whether your files still open. Keep any working session signed in. Do not send your password, encryption passphrase, sign-in codes, or private file contents.