Cancel your Store subscription through the provider that bills you. Check the cancellation confirmation before deleting your Hivenet account.
This article covers Store subscriptions. For Compute, see Compute billing.
Check who bills you
Look at the receipt for your subscription. If Apple or Google Play bills you, use the matching instructions below. For a subscription purchased through the Hivenet web app, use your Hivenet account.
Cancel a subscription purchased through Hivenet
To stop recurring payments through Hivenet, choose the free plan. Choosing another paid plan changes your subscription and keeps recurring billing active. Check the free plan's storage allowance before confirming.
Sign in to the Hivenet web app and open your account.
Under Your plan, select Manage plan.
Find the free plan and select Select plan.
In Downgrade your plan?, check that the change is to the free plan, then select Yes, downgrade plan.
Check the result shown by the account. If it says Downgrade scheduled, check that the destination is the free plan and note the effective date. Keep the confirmation for your records.
If the confirmation names another paid plan, select Pick a different plan and choose the free plan. The Cancel button closes the plan-change dialog.
For a web-billed subscription, you can also start in the Hivenet app on iOS or Android: open Settings, tap Your plan, then Manage subscription to continue on the web.
Check when recurring billing stops and when your paid storage allowance ends. Use the dates shown for your subscription; do not assume the change is immediate.
If you cannot select the free plan or confirm that future renewal has stopped, contact Hivenet Support.
If Your plan shows a free plan and only offers Upgrade, check the account and billing provider on your receipt. If you are still being charged, contact Support. A free-plan label is not confirmation that a previous paid subscription was canceled.
Cancel a subscription billed by Apple
Open Settings on your iPhone or iPad.
Tap your name, then Subscriptions.
Select your Hivenet subscription.
Tap Cancel Subscription and follow the confirmation steps.
If there is no Cancel Subscription button, or you see an expiration message, the subscription is already canceled.
If the subscription is missing, check which Apple Account appears on the receipt. See Apple's cancellation guide for other devices and account issues.
Cancel a subscription billed by Google Play
Open your Google Play subscriptions with the Google Account used for the purchase.
Choose Hivenet, select Cancel subscription, and complete the confirmation steps.
Check the cancellation status and end date shown by Google Play. Keep the confirmation.
If Hivenet is missing, check the Google Account on your receipt. For account or cancellation problems, follow Google’s cancellation guide.
Before your paid plan ends
Check the storage allowance your account will have after the paid plan ends. If you cannot find that information, ask Support before relying on continued storage or access.
Save separate copies of files you want to keep before deleting files or changing your account. Open those copies to check their contents; a filename or preview alone is not enough.
If you also want to delete your account
Do not rely on account deletion to cancel your subscription. Complete the cancellation through your billing provider and keep its confirmation first. Signing out or uninstalling the app does not cancel a subscription.
If a charge needs review
Contact Support with the account email, billing provider, charge date and amount, and cancellation confirmation. Do not include your password or full payment-card number.