Update your payment method with the provider that bills your Hivenet subscription. Check your latest receipt before choosing the steps below.
If you pay through the Hivenet web app
Open your Hivenet account page and sign in to the account associated with the subscription.
Under Your plan, select Change payment method.
Follow the payment page to add or update your payment method.
Save the change and check which method is selected for future subscription payments. If you added a card, do not assume that adding it also made it the selected method.
Check the confirmation, then reopen the payment details to check that the intended method is saved and selected. If the result is unclear, contact Support before assuming the next payment will use it.
Changing a payment method does not confirm that an outstanding invoice has been paid or that a canceled subscription is active again. Check the invoice and subscription status separately.
If Apple bills your subscription
Use the Apple Account that owns the subscription. On your iPhone or iPad:
Open the device's Settings and tap your name.
Open Payment & Shipping.
To update an existing card, select it and choose Edit. To add another method, choose Add Payment Method.
Enter the details and select Done.
See Apple's payment-method guide for other devices and payment problems. These settings apply to your Apple Account's purchases and subscriptions, so check the payment methods used by your other Apple subscriptions too.
If the payment control is missing
Check the receipt and signed-in account. A Hivenet plan paid through Apple is managed through Apple, even if you use Store on another device.
If the web app shows a free plan but you are still being charged, or the payment page does not open, contact Hivenet Support with the receipt number, charge date, and amount. Do not send full card details.
If your receipt names another provider, use that provider's payment settings or ask Support to identify the correct route.
For Send payment history, see Manage billing for Send.
Compute payments
Compute billing is separate. Use the Compute billing documentation for payment methods and organization billing.