Your account security is our top priority. To protect your data at the highest level and uphold our strict security standards, we don't allow email address changes on existing accounts.
We understand that this policy might seem inconvenient, but it's essential to ensure your information remains secure. By not allowing email address changes, we can prevent unauthorized access to your account and keep your personal information safe.
If you can't use the email you have registered with Hive, the safest option is to create a new Hive account using your preferred email address. We know it might be a bit of a hassle, but our support team is here to guide you through the process and make it as smooth as possible. Just send us a msg through our chatbot or an email.
What happens to my files?
You'll need to re-upload your files when you create a new account. Don't worry - we'll be there to help you set up your new account and ensure that all your important data makes the move.
At Hive, we value your privacy and security above all else. While we can't change the email address on your current account, we're committed to making the transition to a new account as easy as we can. Our team is ready to assist you every step of the way.