If you’ve lost your encryption passphrase, we’ll be honest: there’s no way to recover it. That’s the trade-off for a system where only you control access to your data.
But there are still a few things you can do to reduce the impact. This guide walks you through each step.
1. Understand what’s at stake
Your encryption passphrase is the only way to unlock your files. Without it:
Hivenet can’t access your data
Our support team can’t reset or recover it
Your files will remain encrypted and unreadable—by anyone
2. Double-check everywhere
Look for any record of your passphrase:
Password managers
Secure notes apps
Paper backups
Physical safes
Trusted devices (still logged in)
You’d be surprised how often a copy turns up.
3. If you’re still logged in, back up your data now
If you have a device that’s still logged into Hivenet (desktop or mobile):
Open the app
Manually copy all important files to a separate, secure location
Do this before logging out or uninstalling anything
Once you log out, that device won’t be able to access your encrypted files again without the passphrase.
4. Delete your account (if needed)
If you’re sure the passphrase is lost and you’ve recovered what you can:
Go to your Hivenet Account Page
Scroll to the account deletion section
Follow the steps carefully
Make sure you’ve saved anything important first. This step is irreversible.
5. Create a new account
You’re welcome to start fresh at any time. Just:
Sign up again through the Hivenet app or website
Choose a new, strong passphrase
Store it safely (ideally in a password manager)
And you’ll be back in action—with a bit of hard-earned wisdom.
We know this kind of situation can be stressful. If you need help backing up your files or navigating account deletion, our support team is here to assist.
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⬅️ Securing your passphrase
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➡️ Wrapping up