If you're having trouble syncing files between your hiveDisk desktop and mobile apps, don't worry! We understand how important it is to have your files accessible and up-to-date across all your devices.
Here are a few steps you can take to get your files syncing smoothly again:
Restart the hiveDisk desktop app
Close the hiveDisk desktop app completely
Reopen the app and wait for it to reconnect
Once the app is back up, right-click on your My Disk folder and click Refresh Folder
This simple restart process often resolves syncing issues and ensures that your files are properly synchronized between your desktop and mobile devices.
Update your hiveDisk mobile app
Visit the App Store (for iOS) or Google Play Store (for Android) on your mobile device
Check if there are any available updates for the Hive app
If an update is available, download and install it
Check your internet connection
Make sure your desktop computer and mobile device are connected to a stable internet connection
If you're using Wi-Fi, try moving closer to the router or connecting to a different network
A strong and stable internet connection is essential for seamless file syncing between your devices.
Verify your operating system
HiveDisk supports file syncing on both Windows and macOS
If you're trying to use an unsupported operating system, file syncing may not function properly
If you've tried these steps and are still having trouble with file syncing, please don't hesitate to contact our friendly support team at [email protected]. We're here to help you get the most out of Hive and ensure your files are always at your fingertips.