Prerequisites:
A Hive user account. If you do not have one, sign up at hivenet.com.
The hiveDisk application is installed and running on your Windows or Mac computer.
Ensure your computer is connected to the internet.
📘 Steps to resolve upload stagnation:
Identify the upload status:
Look for the hiveDisk icon with a small arrow in your taskbar, indicating an ongoing upload.
Access activity monitor:
Click on the hiveDisk icon. Once opened, click on the Activity tab.
Monitor upload progress:
In the Activity Monitor, you can see the file currently being uploaded, the queue of upcoming files, and those already uploaded.
Check for stagnation:
If the upload progress bar does not move for a minute or more, it may indicate suboptimal internet conditions on your end or your peers on hiveNet.
Pause and resume uploads:
Click on the three dots menu in the bottom right corner and select “Pause.” This will pause all ongoing uploads.
To resume, click again on the three dots menu and select “Resume.” Your uploads will restart from where they left off.
Additional tips:
Ensure your internet connection is stable during large file uploads.
If problems persist, try uploading smaller batches of files.
Need More Help? If you continue to experience difficulties, please reach out to Hive Support for more advanced troubleshooting.