If your upload is interrupted
Interruptions can happen if:
Your internet connection drops
You close your browser or put your computer/phone to sleep
You switch apps or lock your phone during upload (especially on mobile)
The browser tab crashes or refreshes
When this happens, the upload usually fails and any files in progress are not saved.
You’ll need to start the upload again from the beginning.
Tip: For large transfers, use a desktop device and keep your browser open and active until you see the confirmation screen.
If your download is interrupted
Download interruptions can be caused by:
Connection loss or Wi-Fi drop
Computer or phone going to sleep
Antivirus or firewall blocking the download
Closing the browser tab mid-download
In most cases, just refresh the download link and try again. If the transfer has expired (over 7 days old), you’ll need the sender to upload the file again.
Can I resume an interrupted transfer?
Not at this time. If an upload or download is interrupted, you’ll need to start over.
How to avoid interruptions
Use a stable internet connection
Avoid switching apps or letting your device sleep during transfers
For large or important files, transfer on desktop